When my customers are watching a video, I want them focused on the content. I use my bookmarks bar for quick links to all the different services we use to run shopVOX. Tips for using Soapbox to create support screencast and videos Tickets and bug reports for our engineering team Quick updates about product for all customers Quick training videos for specific customers Almost a year in - now I use it for all sorts of cases. Initially, I struggled a bit when trying to figure out where Soapbox fit in the picture. How I use Soapbox to create support screencasts and videos Open Screenflow (also a great tool but in a different use case) 2. Here’s my old steps of getting a screencast to a user. When making a screencast - I’m a little less self conscious and more focused on delivering the content.įor quick videos, my old way of doing screencasts was like watching paint dry. The reason? This might be the same for you but I’m usually trying to make every sentence perfect when writing. It always take me longer to write up a doc than put together a video. Step by step written instructions with annotated screenshots is a gold standard for support. Taking screenshots and writing instructions takes a long ass time.
It doesn’t work when you’ve got an inbox full of user emails to answer.ģ minutes with Soapbox and you’re right back to the inbox.
When you’ve got a small team - you can’t stop to jump on a call with every customer to explain the fine details of how to create a quote in your software. Talk about painfully obvious for my team. Job well done!Ĭalls and one on one meetings with users don’t scale. Then copy the link and send to your customer. Your recordings are automatically uploaded to the cloud.
Simply install the Chrome extension, fire up your webcam, and off you go. Yeah I know…show and tell was a painful experience when you were 5.īut it’s a winning formula for supporting your customers.Īnd Soapbox makes it stupid easy to record screencasts and personal videos for your users. There’s a big reason I’ve given this one top billing.
Soapbox by WistiaĪ webcam and screen recording Chrome extension that allows you quickly create and share video with your customers.įree for basic account Pro - $12.50 per user per month The only problem is your customer doesn’t know how to do those cool things. Your product or service helps your customers do cool things. I’ve covered them elsewhere + you may not have a choice in which help desk solution you’re using. I’ve also purposely left out the larger “platforms” that we use to run our support operations like Intercom. To make navigation a bit easier, I’ve structured this into the different jobs you’ll handle in support. No wait - definitely an embarrassing amount. Probably an embarrassing amount of tools. In that effort, I’ve tested a ton of tools. To become more efficient, more effective. The best thing about using GIFs in your work is that they are a native web technology that any browser can display without 3rd party plugins.You, I’m always looking for ways to improve. All GIFs are silent too, which means your viewers will not have to worry about unwanted noise disturbing their quiet surroundings when they watch your screencast. GIFs have the added advantage of being much smaller files than videos so they’re easier and cheaper to host. So stick with me and try not to think about creepy crawlies in your hair.įunny GIFs are all the rage, but a quick GIF in your tutorial can show your readers where to click their mouse or just provide some visual interest to your page. The same people behind the legendary WinAmp audio player. However, it’s from the makers of Reaper digital audio workstation, an excellent pro-level audio app. I know I know– I don’t know what’s going on with the name. Let me introduce you to LICEcap, an open source tool for taking short screen recordings and saving them as web-friendly live motion GIF screencast images.Īnd with a name like LICEcap, it must be good! Sometimes when a picture isn’t enough but a video is too much, you can take an animated GIF recording of your screen. If you make a lot of screencasts, tutorials, or documentation, you probably keep a keen eye out for any tool that can make your documentation better.